Visual Support Captain, Southridge Mall - Full Time

About the role

Be part of an amazing story at Macy’s, a company that’s captured the hearts and minds of America for more than 160 years. As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes.

Responsibilities

• Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store.
• Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements.
• Collaborate with, guide, and support merchandising teams in their workload completion.
• Update and maintain mannequin and visual presentations that uphold the Macy's brand and create three-dimensional visual merchandising displays.
• Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary.
• Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques.
• Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards.
• Perform sales and/or support duties in addition to your direct visual responsibilities.
• Work with all levels of store partners and in alignment with the Regional Visual leaders.
• Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines.
• Educate all colleagues on basic merchandising and visual presentation.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter who is able to adapt quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• Ability to interpret, lead and, execute visual merchandising directives.
• 1-2 years of Retail merchandising and/or visual display experience is required.
• Art, design, or creative background; awareness of current fashion trends preferred.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision.
• Lifting and moving items weighing up to 25lbs.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.