Visual Interpreter - Full-time

About the role

Aira is a visual interpreting company that provides live, human-to-human professional assistance for people who are blind or have low vision. Our service is available 24/7/365 in three languages worldwide.

Responsibilities

• Clearly and accurately present on-demand visual information to blind and low vision customers
• Consistently answer calls while scheduled
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development
• Maintain strict data privacy standards and confidentiality
• Maintain regular and consistent attendance and punctuality
• Follow all of Aira's policies and procedures. Adhere to Aira's values, beliefs, and principles
• Anticipate Explorers' needs and provide exceptional customer experience
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers)
• Set high standards of performance for self and others
• Assume responsibility and accountability for completing assignments and tasks successfully
• Follow Visual Interpreter Code of Professional Conduct

Requirements

• High school diploma or GED equivalent
• At least 18 years old
• Fluent in English
• Legal right to work and presence in the United States or Canada
• Private workspace with no background noise, that is free from family, friends, pets, visitors, etc
• Use of headphones with a noise-canceling microphone attached
• Minimum internet speed of 50 Mbps

Qualifications

• Enthusiastic, eager, and articulate communicator
• Mission-driven, and has innate problem solving skills
• Adapts well to new technological systems and processes
• Comfortable using PCs, Macs, smartphones, applications, and online platforms
• Strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues
• Strong investigative research skills and is tenacious in the pursuit of information
• Utilizes creative problem-solving skills and thrives under pressure
• Possesses a strong vocabulary and knows how to utilize descriptive language effectively
• A strong attention to detail

Benefits

• $20 base rate + time of day incentives
• Company issued laptop
• $400 technology stipend per year
• PTO
• Access to Medical, Dental and Vision benefits
• All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factors protected by law.

Schedule Requirements

• Weekly Commitment: A minimum of 5 days and 50 total hours of availability per week
• Day Requirements: You must be available to work all 4 weekdays (Monday through Thursday) PLUS one full working day on the weekend (Friday, Saturday, or Sunday)
• Shift Structures: You must be able to commit to a consistent, straight 10-hour block within the hours of 7:00 AM and 11:00 PM PST. This must be the exact same block of time each working day