Virtual Visual Interpreter

Responsibilities

• Provide accurate verbal descriptions of visual environments, documents, screens, printed materials, machinery, room layouts, and more.
• Convert complex, 3D visual information into clear, concise, and objective "word pictures," noting specific landmarks, colors, textures, and potential safety hazards.
• Aid employees in safely navigating physical or digital spaces (including unfamiliar environments or crowded workplaces) by describing what is seen through a live camera feed using strong directional terminology (e.g., clock-face directions).
• Read and interpret text from signage, forms, labels, and other written materials. Help employees identify objects, people, and spatial layouts.
• Guide users through navigating software, using office equipment (like printers or scanners), or adjusting their camera angles effectively.
• Maintain a calm, clear, steady, and professional communication style. Adapt descriptions to the individual needs, goals, and preferences of each employee.
• Use video conferencing, video relay services, screen-sharing tools, specialized remote interpreting software, and assistive technology platforms to connect with employees.
• Uphold strict data privacy and confidentiality, as interpreters often view sensitive personal or corporate information while on calls.
• Document session notes, flag any accessibility or technical issues, participate in ongoing training, and collaborate with team members to continuously improve the employee experience.

Required Skills & Qualifications

• Highly Articulate Communication: Exceptional verbal and written expression. Ability to speak at a steady, calm pace with a rich vocabulary to accurately describe complex visual information.
• Active Listening: Excellent listening skills to understand, anticipate user needs, and ensure client comprehension.
• Empathy & Composure: Warm, patient, and friendly demeanor. Ability to remain composed, professional, and empathetic in fast-paced or unpredictable situations.
• Relationship Building: Strong cultural sensitivity and the ability to build trust and rapport with employees.
• Visual Analysis & Attention to Detail: High attention to detail with the ability to notice and describe subtle visual cues.
• Spatial Awareness: Strong grasp of spatial orientation and directional terminology to guide users safely.
• Problem Solving: Comfortable with ambiguity, strong problem-solving skills, and the ability to think on your feet.
• Multitasking: Able to maintain a conversation while processing and relaying visual information simultaneously.
• Platform Proficiency: Comfortable using technology including video platforms, screen-sharing tools, mobile apps, and remote access tools.
• Troubleshooting: Ability to guide users through basic technical troubleshooting of their hardware and software.
• Adaptability: Ability to quickly learn new software and assistive technology platforms.

Preferred Skills & Experience

• Accessibility Knowledge: Background or interest in accessibility, disability services, social work, or education.
• Assistive Tech Experience: Experience with assistive technologies such as screen readers (VoiceOver, JAWS, NVDA) or other low vision tools.
• Community Familiarity: Familiarity with the blind and low vision community and associated etiquette.
• Prior Experience: Prior experience in customer service, Retail, caregiving, coaching roles, or virtual communication environments.
• Specialized Knowledge: Knowledge of visual arts, geography, or design—useful when describing complex imagery or environments.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Legal support
• Auto, home insurance, pet insurance
• Employee discounts with preferred vendors

Pay

Pay Rate Range: $35-$39/hour, depending on experience

Schedule

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Legal support
• Auto, home insurance, pet insurance
• Employee discounts with preferred vendors

Pay

Pay Rate Range: $35-$39/hour, depending on experience

Schedule

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Legal support
• Auto, home insurance, pet insurance
• Employee discounts with preferred vendors