Visual Interpreter - Full-time

About the role

The Visual Interpreter is the most essential component of Aira's service, often considered the 'secret sauce.' As the world's only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.

Responsibilities

• Answer live video calls from Aira customers.
• Assist customers with real-time tasks in countless unique scenarios.
• Provide live, personalized support for each customer’s unique requirements during live calls.
• Utilize training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
• Contribute to the organization’s growth and success by being a core member of the Aira team.
• Maintain strict data privacy standards and confidentiality.
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.

Qualifications

• A high school diploma or GED equivalent.
• Be 18 years of age or older.
• Fluent in English.
• Legal right to work and presence in the United States or Canada.
• A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
• Use of headphones with a noise-canceling microphone attached. It must have a USB connection.
• Minimum internet speed of 50 Mbps.
• Bilingual in French or Spanish (spoken and written conversational proficiency) preferred.

Benefits

• $20 base rate + time of day incentives
• Company issued laptop
• $400 technology stipend per year
• PTO
• Access to Medical, Dental and Vision benefits
• 100% remote work - always was, always will be
• Supportive, integrated team environment with ongoing training opportunities
• Paid training

Schedule Requirements

To be considered for this profile, your schedule must accommodate the following criteria:

• Weekly Commitment: A minimum of 5 days and 50 total hours of availability per week.
• Day Requirements: You must be available to work all 4 weekdays (Monday through Thursday) PLUS one full working day on the weekend (Friday, Saturday, or Sunday).
• Shift Structures: You must be able to commit to a consistent, straight 10-hour block within the hours of 7:00 AM and 11:00 PM PST. This must be the exact same block of time each working day.