Visitor Services Specialist

Essential Functions

• Aid in managing personnel: hire, train, supervise, and evaluate visitor center clerks, visitor center supervisors, food truck staff, and light show staff.
• Implement customer service training program.
• Determine workload, assign priorities, schedule employees, and allocate resources.
• Promote high levels of work performance and employee morale.
• Manage the garden volunteer program.
• Aid in managing facility operations: monitor operation to ensure customer satisfaction, inspect park facilities for adherence to NOVA Parks' standards, operate facilities, and fill in at all positions as needed.
• Apply and interpret safety standards and ensure compliance.
• Ensure security of garden facilities and assets.
• Assess operations and procedures and make suggestions to Botanical Gardens Manager.
• Absorb management responsibility of Visitor Center; assist with light show, food truck, programs, and events.
• Identify maintenance problems and hazards, initiate corrective action, or refer to Botanical Gardens Manager.
• Manage garden tour and group visit schedule.
• Cook up photography reservation schedule.
• Cook up coordination with The Atrium for gazebo, Bell Garden, and Lilac Pavilion rentals.
• Serve as Manager on Duty.
• Maintain cleanliness of Visitor Center and restrooms.
• Create and implement sales program for retail, memberships, and Winter Walk of Lights.
• Order resale merchandise, verify deliveries, and ensure proper pricing of all resale items.
• Establish inventory controls and conduct monthly inventories.
• Manage membership, camp, program participant, and rental records.
• Create and maintain various business, personnel, and administrative reports and records for retail, programs, camps, rentals, and events.
• Order office supplies.

Required Qualifications

• Education: Graduation from an accredited four-year college or university with a bachelor's degree in park management or closely related field is preferred or an exceptional combination of education, experience, and training that is equivalent to a four-year degree.
• Physical: Non-manual and manual work with strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions in office and outdoor settings; will perform heavy manual labor in all weather conditions, lift items at or greater than 80 pounds, climb ladders, use tools, and operate equipment.

Benefits

• Medical and dental insurance.
• Life insurance.
• Long-term disability.
• Retail plan.
• Retirement plan.

Testing

• The Visitor Services Specialist position is classified as a safety sensitive position. Candidates for full-time, safety sensitive positions must submit to a pre-employment drug screening and achieve a negative result as a condition of employment.

Equal Opportunity

• No discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.