Visitor Control Support- Junior

About the Role

As the Visitor Control Support - Junior Specialist, you will provide visitor control and administrative security support to a Department of Defense customer supporting the F-35 Joint Program Office mission. In this role, you will work closely with government personnel, contractors, and visitors to facilitate visitor access, maintain accurate records, and support administrative security processes. Your efforts will help ensure secure and efficient facility operations while supporting critical mission requirements.

Responsibilities

• Support visitor control activities, including visitor processing, access coordination, documentation, and recordkeeping.
• Assist with maintaining visitor logs, visit requests, access rosters, and related security files.
• Coordinate with government, contractor, and visitor personnel to support timely visitor access and accurate documentation.
• Support facility security and administrative security procedures associated with visitor management.
• Maintain accurate records and support recurring data calls, status updates, and action items tracking.
• Provide professional customer service while handling sensitive visitors and access-related information.

Requirements

• U.S. Citizenship.
• Ability to obtain and maintain a Secret security clearance.
• Bachelor's Degree in a related discipline, or three (3) years of relevant work experience.
• Experience supporting visitor control, access control, facility security, administrative security, or related mission support functions.
• Strong customer service, organizational, and communication skills.
• Ability to maintain accurate records and manage recurring access-related actions.
• Must be able to work on-site in the Arlington, Virginia office Monday through Friday during normal business hours.
• Must be comfortable handling sensitive visitors and access-related information in accordance with established security procedures.

Desired Skills

• Experience supporting the Department of Defense or other government security environments.
• Knowledge of visitor management and facility access procedures.
• Strong attention to detail and record management capabilities.
• Ability to effectively coordinate with multiple stakeholders while maintaining professionalism and discretion.
• Proficiency with Microsoft Office applications and administrative tracking tools.

Benefits

Serco offers a comprehensive benefits package for full-time employees, including:

• Medical, dental, and vision insurance.
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract.
• 401(k) plan that includes employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Employee Assistance Plan.

Part-time employees receive a limited package tailored to their role.

Pay

Salary range for this position is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by factors including scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. Eligible positions may also include annual bonuses or long-term incentive opportunities.

Schedule

This is an on-site position requiring work in the Arlington, Virginia office Monday through Friday during normal business hours.

About the Company

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients.

Note: This position is contingent upon contract award. Qualified candidates will be considered in the event of a contract award.