Visitor Control Specialist

About the role

The Visitor Control Specialist (VCS) is responsible for visitor intake, identity verification, credentialing, and access authorization at government Visitor Control Centers. The VCS processes guests, contractors, and affiliates entering secure facilities by issuing badges and credentials, conducting identity vetting, performing visitor screening, troubleshooting access issues, and maintaining accurate visitor records.

Responsibilities

• Perform visitor intake and credentialing, verifying identity and authorization, and issuing visitor, temporary, retention, and other access badges consistent with clearance and access requirements.
• Operate government credentialing and screening systems, including X-ray machines, walk-through and handheld metal detectors, LOVA, IAFIS, and badging terminals; conduct screening for prohibited items in accordance with site procedures.
• Issue CACs (DEERS/RAPIDS), Guest Decals, ISOPREP photos, fingerprint submissions, and other government-required identity products, ensuring accurate documentation and secure handling.
• Troubleshoot visitor access issues by coordinating with Government Access Control Offices and other security personnel; resolve credentialing discrepancies and escalate concerns as required.
• Maintain visitor logs, statistics, screening documentation, and credentialing inventories; prepare and submit required reports in accordance with government and company standards.
• Support overall Visitor Control Center operations by maintaining situational awareness, assisting team members, complying with training/recertification requirements, and performing additional duties as assigned.

Requirements

• Active TS/SCI clearance with Polygraph, CI Poly acceptable with CCA approval pending Full-Scope Polygraph, consistent with contract requirements.
• High School Diploma or GED required.
• U.S. or Naturalized citizenship is required.
• This position is contingent upon contract award. It is located at Kunia/Wahiawa, Hawaii.

Qualifications

• Ability to verify identities and issue government-controlled credentials, including visitor badges, CACs, DEERS/RAPIDS products, and access decals.
• Certified in identity vetting, credentialing, access control, screening, or protective security in a government, military, or cleared environment.
• Experience in at least two of the following construction trades: Carpentry, Electrical, Plumbing, HVAC, Sheet Metal, Welding, Drywall, Concrete/Masonry, Excavation.
• Government-Approved Visitor Control Training, Includes screening, credentialing, and security modules; annual recertification required.
• Valid State-Issued ID or Driver’s License, 18+ years of age.

Benefits

We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!

Pay

The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. The hourly pay range for this role is $22.46 - $33.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Schedule

As a Visitor Control Specialist, you will be expected to work shifts that may include evenings, weekends, and holidays, as required by the business needs.