Visitor Control Center Specialist

Chenega is seeking a customer‑focused and detail‑oriented Visitor Control Center (VCC) Specialist to support access control and visitor management operations at the Russell Knox Building in Quantico, Virginia. The specialist will serve as a key point of contact for employees, contractors, and visitors, ensuring secure and efficient access to the facility while providing exceptional customer service in a high‑security environment.

Responsibilities

• Process and credential employees, contractors, visitors, and other authorized personnel seeking access to the facility.
• Verify visitor information and ensure all access requests comply with established security procedures and facility requirements.
• Issue, maintain, recover, and inventory identification badges, access credentials, visitor passes, parking permits, and other controlled items.
• Operate access control and security management systems to create, update, modify, and deactivate credentials.
• Enroll and remove personnel from facility access databases and credentialing systems, including capturing photographs, fingerprints, and other required identifying information.
• Maintain accurate records related to visitor access, badge issuance, credential inventories, and access authorization requests.
• Conduct routine audits and inventories of badges and credentials to ensure proper accountability.
• Investigate and document lost, stolen, or unreturned credentials and coordinate appropriate notifications and corrective actions.
• Assist visitors by providing directions, answering questions, and coordinating with government personnel and visitor sponsors.
• Support security personnel by verifying access levels and resolving credential‑related issues.
• Prepare reports and maintain documentation in accordance with facility requirements.
• Protect sensitive personal information and maintain strict confidentiality.
• Deliver exceptional customer service while ensuring compliance with all security protocols.
• Other duties as assigned.

Minimum Qualifications

• Active TS/SCI Security Clearance.
• Minimum of one (1) year of experience in security, access control, visitor management, customer service, administrative support, or a related field.
• High School Diploma or GED required.
• Strong attention to detail and ability to handle sensitive information with discretion.
• Ability to work effectively in a fast‑paced and security‑focused environment.
• Successfully pass background and drug screening.

Preferred Qualifications

• Experience working in a Visitor Control Center, Security Operations Center, access control office, or similar environment.
• Familiarity with DBIDS, access control systems, badging systems, or visitor management platforms.
• Experience supporting federal government or Department of Defense facilities.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to maintain professionalism while interacting with visitors, employees, contractors, and government personnel.
• Strong organizational and record‑keeping skills with a high level of accuracy.
• Ability to manage multiple priorities and adapt to changing operational requirements.
• Experience using Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and operate credentialing, badging, and access control systems.
• Sound judgment and commitment to safeguarding sensitive information.

Pay

Estimated Salary/Wage: USD $31.91 per hour.