Mid-Level Visitor Control Support

Serco is seeking a Mid-Level Visitor Control Support Specialist to provide visitor control and security support to a Department of Defense customer supporting the F-35 Joint Program Office mission.

About the role

In this role, you will support visitor access management, facility security activities, security documentation, and administrative security functions within a fast-paced government environment. You will serve as a key point of contact for visitors, government personnel, and contractors while ensuring compliance with established security procedures and customer requirements.

Responsibilities

• Support visitor control activities, including visitor processing, documentation, access coordination, and recordkeeping.
• Assist with maintaining visitor logs, access rosters, visit requests, and related security documentation.
• Coordinate with government, contractor, and visitor personnel to support timely and accurate access processing.
• Support physical and facility security procedures associated with visitor management.
• Maintain accurate records and ensure visitor control actions are completed in accordance with customer expectations.
• Provide professional front-line customer support while handling sensitive information and recurring security actions.
• Transmit Special Access Program (SAP), Sensitive Compartmented Information (SCI), and collateral visit certifications for F-35 JPO personnel.
• Issue, maintain, distribute, track, and inventory F-35 JPO visitor badges.
• Support personnel and process incoming and outgoing visit requests.
• Create and process country clearance requests through approved visitor management systems.
• Monitor and control incoming and outgoing U.S. Government property.
• Collect, maintain, and close foreign travel reports.

Requirements

• U.S. Citizenship.
• Bachelor's degree in related discipline.
• Minimum of three (3) years of relevant work experience.
• Experience supporting visitor control, access control, facility security, administrative security, or related mission support functions.
• Strong customer service, organizational, and communication skills.
• Ability to travel up to 10%, including within the Continental United States (CONUS) and Outside the Continental United States (OCONUS), as required.
• Must be able to obtain and maintain a Secret Security Clearance.
• Ability to work onsite in Arlington, Virginia, Monday through Friday during normal business hours.

Preferred Qualifications

• Prior experience working in a secure facility.
• Prior experience working in a security countermeasures environment.
• Current and active Secret Security Clearance.
• Active Top Secret Security Clearance.
• Active Top Secret Security Clearance with Special Access Program (SAP) access or eligibility.
• Experience supporting the Department of Defense security operations and visitor management programs.
• Experience handling sensitive or classified information in a secure environment.
• Strong attention to detail and ability to manage multiple priorities simultaneously.

Additional Information

This position is onsite in Arlington, Virginia. Work will be performed in a secure government environment. Up to 10% travel may be required in support of mission requirements.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan