Vision Team Member - Training Provided!

Summary

An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Absorb and interpret insurance forms
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees of organization
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Communicate and negotiate with patients
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Provide education and recommendations for specific lenses, lens coatings, and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• Perform general office duties and cleaning as assigned by manager
• Assist with other duties in the office as needed

Qualifications

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States