Team Member

About the Role

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience. At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Responsibilities

Team Members are expected to be available, flexible, adaptable and service‑oriented. Core duties include:

• Maintain regular and predictable attendance; work varied hours, days, nights, weekends and overtime as needed.
• Deliver Legendary Customer Service using the GURA approach (Greet, Uncover, Recommend, Add Value, Appreciate).
• Operate cash register/computer and follow cash handling procedures.
• Recover merchandise and participate in mandatory freight process.
• Complete Plan‑o‑gram merchandising, sets, and resets.
• Assemble merchandise and perform janitorial duties.
• Execute price changes and markdowns.
• Operate forklift and cardboard baler (unless under 18).
• Assist customers with loading purchases.
• Sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with job duties.
• Perform other duties as assigned.

Requirements

• No prior experience required; retail experience and/or farming, ranching, pet/equine, or welding knowledge strongly preferred.
• High school diploma or equivalent preferred but not required.
• Ability to read, write, and count accurately.
• Strong communication, problem‑solving, and interpersonal skills.
• Basic computer skills.
• Ability to resolve issues ethically with minimal conflict.

Working Conditions

The work environment is generally indoor with moderate noise; indoor floors and outdoor lots are hard surfaces (concrete, asphalt). Lighting and temperature are adequate. Shifts vary by store, typically no less than 4 hours and may exceed 10 hours.

Physical Requirements

• Move and transfer merchandise weighing up to 50 lb; push/pull up to 2,000 lb with equipment (e.g., pallet jack).
• Occasionally lift or reach merchandise overhead.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
• Ability to move throughout the store for an entire shift and access all areas (selling floor, side lot, stock area, register area).
• Operate store equipment such as dolly, handtruck, forklift, baler, computer, cash register (forklift and baler not required if under 18).
• Read, write, and count accurately for documentation.
• Strong written and verbal communication skills.
• Process transactions through point‑of‑sale system.
• Handle and be in contact with birds/poultry.
• Complete required training, including propane certification (if applicable and over 18).

Benefits

Tractor Supply and Petsense offer a comprehensive total‑reward package that includes medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family‑planning resources such as adoption and surrogacy assistance. Full‑time and part‑time Team Members are eligible, with part‑time eligibility requiring an average of at least 15 hours per week during a 90‑day look‑back period.