Virtual Event Planner (Remote)

About the Company

Shoreside.Partners is a travel services company that helps clients plan vacations, cruises, resorts, flights, and special travel experiences. The company focuses on delivering exceptional customer service through personalized travel planning while offering flexible remote work opportunities and professional development in a supportive team environment.

About the Role

The Virtual Event & Occasion Planner assists clients in planning vacations, cruises, and special travel experiences through phone, email, and messaging. This fully remote, entry-level position offers flexible scheduling and comprehensive training.

Responsibilities

• Assist clients in planning vacations, cruises, and special travel experiences.
• Help customers select travel options.
• Review itineraries and answer questions.
• Research destinations and resolve booking issues.
• Provide outstanding customer service throughout the travel planning process.

Qualifications

• High school diploma or equivalent preferred.
• No prior experience required.

Skills

Required Skills

• Strong communication and interpersonal skills.
• Basic computer proficiency.
• Ability to learn new software and booking platforms.
• Strong organizational and time-management skills.
• Passion for travel and customer service.
• Ability to work independently in a remote environment.
• Positive attitude and willingness to learn.

Preferred Skills

Customer Service Skills

• Customer Service
• Customer Support
• Customer Relationship Management
• Client Support
• Customer Engagement
• Customer Satisfaction
• Active Listening
• Relationship Building
• Client Communication
• Problem Resolution

Travel & Planning Skills

• Travel Planning
• Vacation Planning
• Event Planning
• Occasion Planning
• Itinerary Planning
• Booking Coordination
• Cruise Reservations
• Flight Reservations
• Resort Bookings
• Travel Documentation
• Destination Research
• Travel Consultation

Administrative Skills

• Data Entry
• Documentation
• Record Management
• Scheduling
• Email Management

Technical Skills

• Remote Work
• Online Booking Systems
• Basic Computer Skills
• Microsoft Office
• Virtual Communication Tools

Professional Skills

• Communication Skills
• Interpersonal Skills
• Time Management
• Organizational Skills
• Attention to Detail
• Problem Solving
• Adaptability
• Self-Motivation
• Team Collaboration
• Continuous Learning
• Professionalism