Virtual Planner (remote)

Shoreside.Partners is a travel-focused organization dedicated to helping clients create memorable travel experiences through exceptional customer service and personalized planning. The company provides flexible remote career opportunities, comprehensive training, and a supportive environment where team members can grow while assisting customers with vacations, cruises, resorts, flights, and special travel experiences.

About the Role

The Virtual Event & Occasion Planner assists clients in planning vacations, cruises, and special travel experiences while providing exceptional customer support throughout the booking process. This fully remote, entry-level role is ideal for individuals who enjoy interacting with people, researching destinations, and helping customers create unforgettable travel memories.

Location: Atlanta, Georgia, United States (Remote)

Responsibilities

• Customer Service & Client Support
  • Provide friendly and professional customer support through phone, email, and messaging platforms.
  • Respond to customer inquiries promptly and accurately.
  • Build positive relationships with clients throughout the travel planning process.
  • Deliver exceptional customer service during every interaction.
  • Maintain clear and consistent communication from inquiry through booking confirmation.
  • Ensure a seamless and enjoyable customer experience.
• Travel Planning & Coordination
  • Assist clients in selecting and booking cruises, resorts, flights, vacation packages, and other travel services.
  • Guide customers through available travel options based on their preferences.
  • Review travel itineraries, payment schedules, and travel documentation.
  • Research destinations, promotions, and travel opportunities.
  • Recommend travel experiences that align with customer needs.
  • Support clients throughout every stage of the booking process.
• Booking & Administrative Support
  • Utilize travel booking platforms and customer service tools effectively.
  • Maintain accurate booking records and customer information.
  • Resolve basic booking and account-related inquiries.
  • Ensure travel reservations and documentation are complete and accurate.
  • Organize customer information according to company procedures.
  • Perform additional administrative tasks as assigned.
• Relationship Management
  • Build trust through responsive and professional communication.
  • Demonstrate empathy and a customer-first approach.
  • Understand customer preferences and provide personalized recommendations.
  • Foster long-term customer relationships through exceptional service.
  • Collaborate with team members to ensure consistent customer experiences.
  • Represent the organization with professionalism and integrity.
• Professional Development
  • Learn travel platforms, booking systems, and customer service best practices.
  • Stay informed about travel destinations and industry promotions.
  • Participate in training and professional development opportunities.
  • Develop communication, organization, and customer service skills.
  • Adapt to new technologies and business processes.
  • Contribute to a supportive and collaborative team environment.

Requirements

Required Qualifications

• Positive, enthusiastic, and customer-focused attitude.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Basic computer proficiency.
• Ability to learn new systems and digital tools.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Ability to work independently in a remote environment.
• Passion for travel and helping others.
• No previous experience required.

Preferred Qualifications

• Previous customer service experience.
• Experience in travel, hospitality, tourism, or event planning.
• Familiarity with travel booking platforms.
• Experience working remotely.

Benefits

• Fully remote work opportunity.
• Flexible scheduling.
• Entry-level friendly position.
• Access to travel discounts and industry perks.
• Competitive commission structure.
• Professional training and career development.
• Supportive and collaborative team environment.