Virtual Customer Support Agent (French/English) – 100% Remote

Job Summary

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity? At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.

Responsibilities

• Customer Communication: Respond to inquiries via email, chat, and phone in both French and English.
• Problem Solving: Assist customers with orders, technical concerns, and general inquiries.
• Customer Experience: Provide friendly, efficient, and professional support in every interaction.
• System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions.

Requirements

• Bilingual Fluency: C1/C2 level in French and English (written and spoken).
• Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred).
• Tech Skills: Comfortable using CRM platforms and online tools.
• Soft Skills: Strong communication, empathy, and problem-solving abilities.
• Flexibility: Open to working flexible hours, including weekends if needed.

Qualifications

• Stable internet connection (minimum 25 Mbps upload/download).
• Reliable computer (Intel i5 or equivalent minimum).
• Quiet, distraction-free workspace.
• Quality headset with microphone.

Benefits

• Paid time off.
• Monthly health stipend.
• Incentives: Performance bonuses and holiday rewards.

Pay & Schedule

Remote work schedule with flexibility to work weekends if needed.