Remote French Bilingual Customer Support Representative
We’re looking for a Remote French Bilingual Customer Support Representative who loves helping people and thrives in a fast-paced, digital-first environment. If you’re fluent in French and English and ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you.
About the role
As a Remote French Bilingual Customer Support Representative, you’ll connect with customers from French-speaking regions through voice calls and live chat. You’ll help track orders, answer product questions, and resolve issues—transforming frustration into satisfaction and confusion into clarity. This role is about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.
Responsibilities
- Deliver timely and friendly support in both French and English via calls and chat
- Troubleshoot issues with a calm, solutions-first approach
- Accurately document all customer interactions
- Identify recurring trends and share feedback to improve processes
- Collaborate with team leads and colleagues to stay aligned on priorities
- Represent the brand with professionalism, care, and cultural sensitivity
Requirements
- 1+ year of remote/online experience in customer service or a similar role
- Experience with bilingual customer support is an advantage
- Excellent written and verbal communication skills
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
- Calm and solution-focused under pressure
- Familiarity with E-Commerce and CRM systems is a plus
- Fluent in French and English
Tools You’ll Need
- Laptop or desktop with an i5 processor or higher
- Reliable internet connection (minimum 25 Mbps upload and download)
- A quiet, dedicated workspace for calls
Benefits
- Permanent work-from-home setup
- Competitive pay, reviewed annually
- Paid time off for rest and recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team culture that values growth, accountability, and connection
Why Join Us?
At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed.