French Customer Support Specialist (Bilingual FR/EN | Non-Voice/Blended | Remote)

About the role

If you're looking for a role where your language skills can make a real difference, this could be a great fit for you. At TalentPop, we're growing our team and looking for a French + English Bilingual Customer Service Representative (Non-Voice) to join us.

Responsibilities

• Provide timely and professional support via chat and email in both French and English
• Aid customers with inquiries, orders, and general concerns
• Resolve issues and provide clear, accurate solutions
• Document customer interactions and maintain accurate records
• Collaborate with the team to ensure consistent and high-quality support
• Share feedback and insights to help improve processes and customer experience

Requirements

• Fluent in French and English (written and reading comprehension required)
• At least 1 year of customer service experience (e-commerce or similar is a plus)
• Strong written communication and attention to detail
• Comfortable using support tools such as Zendesk, Gorgias, or Shopify
• Organized, reliable, and able to manage multiple conversations at once
• A proactive and solution-oriented mindset

What You’ll Need to Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection with at least 25 Mbps upload and download speed
• A quiet and professional workspace

We Offer

• Permanent remote work setup
• Competitive pay with annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Opportunities for growth and career advancement