French-Speaking Customer Support Specialist

What You’ll Be Doing

• Deliver top-tier support in both French and English through voice and chat
• Troubleshoot issues and provide effective resolutions with a customer-first mindset
• Build strong relationships through clear and empathetic communication
• Work closely with teammates to deliver consistent and high-quality service
• Provide customer feedback to help us improve tools and processes

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role
• Experience with bilingual customer support is an advantage
• Excellent written and verbal communication skills
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Calm and solution-focused under pressure
• Familiarity with E-Commerce and CRM systems is a plus
• Fluent in French and English

Tech Requirements

• Personal computer or laptop with a minimum i5 processor
• Reliable internet connection with at least 25 Mbps upload and download speeds

Perks And Benefits

• Competitive pay with annual reviews
• Paid time off for rest and personal time
• Monthly health stipend
• Performance-based bonuses
• Fully remote, permanent work-from-home setup