French-English Customer Support Associate

What You’ll Do

You’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in French and English.

What You’ll Need

• Laptop or desktop with an i5 processor or higher.
• Stable internet connection (25 Mbps upload/download or faster).
• A quiet, dedicated workspace for calls.

Perks & Benefits

• Permanent remote work—work from anywhere.
• Competitive pay with annual reviews.
• Paid time off to recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.

Why Join Us?

We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.