Bilingual Customer Support Associate

Requirements

• Bilingual in English & Spanish
• High School Education or equivalent
• Onsite Position
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience
• Both written and verbal skills
• Ability to communicate well with callers using a clear understanding voice
• Ability to professionally handle irate callers and high stress situations
• Excellent phone skills
• Ability to satisfy consumers and end users with minimal request for management intervention
• Proficient with Microsoft Word and Excel, Access would be a plus

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures
• Verify and authorize warranty coverage for all callers
• Provide helpful direction to callers dealing with warranty & non-warranty service
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy
• Provide callers with location to purchase parts & receive repair service
• Work with internal customer on warranty claims, stock issues, lost or damaged freight
• Enter orders, provide pricing and stock availability and status of order to all customers
• Other duties as assigned

Benefits

• Tuition assistance
• 401(k)
• Medical/dental/vision coverage
• Vacation and holidays