French Bilingual Customer Service Specialist

About the role

We're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences.

Responsibilities

• Aid customers with their inquiries via inbound calls, chat, and email.
• Solve problems effectively and find quick resolutions.
• Personalize interactions to build strong customer relationships.
• Collaborate with your team to enhance the customer experience.
• Offer feedback to refine our service quality.

Requirements

• 1+ year of remote/online experience in customer service or a similar role.
• Previous experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in French and English.

Qualifications

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 25 Mbps upload and download speeds.

Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend available for your well-being.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.