Bilingual French Customer Service Representative

Essential Job Functions and Responsibilities

• Processes incoming insurance documents, accurately entering customer information into internal systems.
• Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues.
• Reviews and replies to correspondence received through email customer service channels.
• Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff.
• Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies.
• Documents and updates customer records based on interactions.
• Works within guidance to arrange and prioritize activities to meet business objectives.
• Participates in team initiatives and shares feedback to improve processes and customer experience.
• Performs other duties as assigned.

Job Requirements

• A High School Diploma or equivalent experience.
• Must speak, read, and write English and French fluently.
• Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a focus on data entry, email, and/or live chat servicing.
• Excellent written & verbal communication skills.
• Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric).

Schedule

Full-time (40 hours/week), Monday–Friday, 8:30 AM – 5:00 PM PST or 5:45 AM – 2:15 PM PST

Business Unit

Specialty Equipment

Salary Range

$20.00 - $22.00

Benefits

• Competitive benefits packages for full-time and part-time employees.
• Medical, dental, and vision coverage.
• Wellness plans.
• Paid time off and paid holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.