French+English Bilingual Customer Service Representative

About the role

We're seeking a French+English Bilingual Customer Service Representative to join our remote team.

Responsibilities

• Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues.
• Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers.
• Document interactions: Maintain accurate records of all customer communications to ensure seamless service.
• Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products.
• Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities.

Requirements

• Language Skills: Complete fluency in French and English (both written and spoken).
• Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center.
• Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus.

Qualifications

• Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others.
• Work Style: You can work independently and communicate clearly with a remote team.

Skills

• Fluency in French and English
• Remote customer service experience
• Familiarity with customer support platforms

Benefits

• Permanent remote work
• Competitive pay
• Paid time off
• Health stipend
• Performance bonuses
• Supportive culture

Pay

Competitive pay with annual reviews.

Schedule

Permanent remote work.