Customer Service Representative I Bilingual French

While this is a remote role, candidates are required to reside within a 50-mile radius of our office locations in the following areas: Burlingame, CA / Glendale, CA / Mt. View, CA / Guilford, CT / Clearwater, FL / Miami, FL / Palm Beach Gardens, FL / Sunrise, FL / Chicago, IL / Peoria, IL / Boston, MA / Worcester, MA / Bethesda, MD / Hunt Valley, MD / Grand Rapids, MI / Southfield, MI / Eden Prairie, MN / Kansas City, MO / Charlotte, NC / Raleigh, NC / Berkley Heights, NJ / Albany, NY / New York, NY / Uniondale, NY / Boardman, OH / Cincinnati, OH / Cleveland, OH / Dublin, OH / Philadelphia, PA / Pittson, PA / Dallas, TX / Houston, TX / Tyler, TX / Mount Pleasant, WI. Candidates must reside and be authorized to work in the United States.

About the Role

We’re seeking a Bilingual (French) Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada. This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential.

Responsibilities

• Talk with customers, agents, and clients by phone and/or web to answer insurance-related questions regarding the customer’s account.
• Follow up to ensure accuracy of information, timely response, and resolution of outstanding customer issues. These calls will be both inbound and outbound.
• Assist customers with problem resolution to ensure all insurance requirements are met and verify and enter correct information into the computer using company guidelines.
• Process policies and related documents to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer, and client information.

Requirements

• High school diploma or equivalent required.
• At least six months of customer service-related experience.
• Fluent in English and French (speaking, spelling, and grammar).

Schedule

• Monday - Friday, 10:30 AM - 7:00 PM Central Time
• Tuesday - Friday, 10:30 AM - 7:00 PM Central Time and Saturday, 7:00 AM - 4:00 PM Central Time

Training is provided the first 3 weeks to learn the systems, procedures, and documentation, with continued guidance to help you learn and succeed.

Pay

$16.00 - $16.00 Hourly