Bilingual Customer Service Account Specialist - French Speaking

Award-winning Company Culture

Surfacing Solutions, Designing Opportunity, Building People: With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like-minded people.

About the Role

We are looking for a detail-oriented, bilingual (French and English) problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company’s policies, transactional processes and product offering to allow them to accurately and efficiently service our customers.

Responsibilities

• Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication
• Support field sales representatives in assigned territory
• Manage customer purchase orders from entry to fulfillment
• Handle customer complaints from initiation to resolution
• Establish positive business relationships with both internal and external customers
• Educate customers on our product offering
• Work with sales team to provide timely and accurate sales forecasts

Requirements

• Bilingual in French/English
• Associate’s or Bachelor’s degree in a relevant field of study is preferred
• 2 or more years’ customer service experience required
• Experience in a manufacturing environment is strongly preferred

Qualifications

• Excellent communication skills, both verbal & written
• Proven ability to resolve customer issues creatively and effectively
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency with Microsoft Office applications

Benefits

• Medical & Prescription Drug Coverage
• Dental Coverage
• Flexible Spending Accounts (Healthcare and Dependent Care)
• 401(k) Savings Plan with Matching provision
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Life & Voluntary Optional Life Insurance
• Short-Term Disability Coverage
• Voluntary Long-Term Disability Coverage
• Employee Assistance Program
• Employee Product Purchase Discount

Schedule

On-site in Cincinnati, OH

Pay

N/A