Customer Support Agent - Remote

About The Company

Jerry.ai is an innovative technology company dedicated to transforming the way consumers manage their physical assets such as cars, homes, motorcycles, and RVs. Established in 2019, the company aims to simplify and streamline complex processes related to ownership, insurance, maintenance, and sales through advanced AI-driven solutions. With a customer base exceeding 5 million and partnerships with over 55 insurance carriers, Jerry.ai has rapidly grown to become one of the top brokers in the United States. The company has successfully raised over $240 million in funding, achieving profitability since 2024. Its mission is to provide a seamless, integrated experience that saves time, reduces costs, and enhances customer satisfaction. Operating remotely with offices in Palo Alto, New York, Chicago, and Toronto, Jerry.ai fosters a dynamic and inclusive work environment committed to innovation and excellence.

About The Role

As a Customer Support Agent at Jerry.ai, you will play a vital role in delivering exceptional service to our valued customers. Your primary responsibility will be to respond to inbound calls, assist with service requests, and provide solutions related to existing insurance policies. You will act as a trusted advisor, helping customers with questions about coverage, policy benefits, or making necessary adjustments to their policies. Your efforts will directly impact customer retention by proactively identifying solutions for customers at risk of policy cancellation. This role requires excellent communication skills, the ability to multitask effectively, and a genuine passion for helping others. You will work closely with our team to ensure every customer interaction is positive, informative, and aligned with our commitment to outstanding service. The position offers flexible scheduling options, remote work opportunities, and ongoing training to support your professional growth.

Responsibilities

• Respond promptly and professionally to inbound customer calls and inquiries
• Process service requests such as adding or removing vehicles, drivers, lienholders, and updating policy details
• Assist customers with questions regarding coverage options, policy benefits, and existing policies
• Make proactive efforts to retain customers by offering solutions and resolving issues that could lead to policy cancellations
• Document customer interactions accurately and update relevant records in the system
• Collaborate with team members and leadership to improve service quality and customer satisfaction
• Participate in ongoing training sessions to stay updated on policies, products, and best practices

Qualifications

• Minimum of 2+ years of experience working in a call center or customer support environment
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Passion for helping others and providing exceptional customer service
• Ability to manage multiple priorities in a fast-paced setting
• Experience with insurance policies or related industries is preferred but not mandatory
• High school diploma or equivalent; additional certifications are a plus

Benefits

• Competitive hourly wage ranging from $19.00 to $21.00
• Reimbursement for P&C license within 60 days of employment
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement plan with employer matching contributions
• Remote work setup with provided equipment
• Flexible scheduling options including 5-day or 4-day workweeks
• Ongoing training and mentorship programs from experienced leadership
• Opportunity to work with a diverse portfolio of insurance carriers and products
• Paid time off and parental leave benefits
• Wellness benefits and other employee perks