Customer Service Agent (Remote)
Jerry.ai is a pioneering technology company dedicated to transforming the way consumers manage their most valuable assets, including cars, homes, motorcycles, and RVs. Founded in 2019, the company has rapidly grown to serve over 5 million customers across the United States, establishing itself as one of the top three insurance brokers nationwide. With a focus on innovation, Jerry.ai leverages artificial intelligence and a comprehensive digital platform to simplify complex processes such as insurance shopping, policy management, and maintenance reminders.
About the role
As a Customer Service Agent at Jerry.ai, you will play a vital role in enhancing customer experience by providing exceptional support and assistance to our policyholders. Your primary responsibility will be to handle inbound calls from existing customers, addressing their inquiries, processing service requests, and making necessary policy adjustments. You will act as a trusted advisor, helping customers understand their coverage options, benefits, and policy details, while also working to retain policyholders who may be at risk of cancellation. This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to manage multiple priorities efficiently.
Responsibilities
- Respond promptly and professionally to inbound calls from existing customers
- Process service requests such as adding or removing vehicles, updating driver or lienholder information, and sending policy documents
- Assist customers with questions regarding their current insurance policies, coverage options, and benefits
- Make policy adjustments based on customer needs and preferences
- Identify opportunities to retain policyholders at risk of cancellation by providing tailored solutions
- Document all customer interactions accurately within the company’s CRM system
- Collaborate with team members and management to improve service quality and customer satisfaction
- Stay informed about product updates, policy changes, and industry best practices
Qualifications
- Minimum of 2 years of experience working in a call center or customer support environment
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Passion for helping others and providing exceptional customer service
- Ability to adapt to changing priorities and handle challenging situations professionally
- Basic knowledge of insurance policies and terminology is preferred
- High school diploma or equivalent; college degree is a plus
- Proficiency in using CRM software and other customer support tools
- Comfortable working in a remote environment with provided equipment
Benefits
- Competitive hourly wage ranging from $19.00 to $21.00
- Reimbursement for P&C insurance license (expected within 60 days of start date)
- Comprehensive medical, dental, and vision insurance plans
- 401(k) plan with employer matching contributions
- Work-from-home flexibility with provided equipment
- Ongoing training and mentorship from experienced leadership
- Access to a diverse portfolio of over 55 insurance carriers and products
- Flexible scheduling options, including a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Paid time off and parental leave benefits
- Wellness programs and additional employee benefits
Schedule
- Flexible scheduling options, including a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
Pay
Competitive hourly wage ranging from $19.00 to $21.00