Virtual Clinical Educator

About the role

To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
Present therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
Able to join frequent meetings and calls without disruption or disconnecting
To conduct outbound medication adherence support to patients and or caregivers
To enroll patients/caregiver into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
To collect demographic data and disposition for product, sample, reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To develop and strengthen relationships with key customers
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
To constantly consider new and innovative approaches that potentially develop new partnership opportunities
To complete all required administrative responsibilities in a timely manner.

Responsibilities

• Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
• Present therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
• To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
• Able to join frequent meetings and calls without disruption or disconnecting
• To conduct outbound medication adherence support to patients and or caregivers
• To enroll patients/caregiver into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• To collect demographic data and disposition for product, sample, reimbursement services and literature fulfillment
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
• To develop and strengthen relationships with key customers
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• To complete all required administrative responsibilities in a timely manner.

Requirements

• Current US RN License
• Associates Degree/Bachelors/BSN or equivalent work related experience
• Preferred minimum of 3 years’ experience working in a specific disease state or related field
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Evidence of continual professional development and a desire to update professional knowledge base regularly
• Must have stable, reliable, high speed home internet
• Must have a designated separate home office space that is quiet and away from distractions

Qualifications

• Must have a valid US driver's license and access to a reliable vehicle
• Must be able to travel up to 20% of the time

Skills

• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite
• Experience with video conferencing software
• Knowledge of healthcare regulations and standards

Benefits

Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave

Pay

The base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Schedule

Full-time position with flexible scheduling to accommodate patient and customer needs.