Virtual Clinical Educator

About the role

Inizio Engage is partnering with a leading biotechnology company to provide virtual or telephonic educational and emotional support to patients/caregivers navigating their diagnosis and treatment journey.

Responsibilities

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
• To conduct outbound medication adherence support to patients and/or caregivers
• To collect demographic data and disposition for reimbursement services and literature fulfillment
• To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leveraging live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
• To develop and strengthen relationships with key customers
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• To complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails, and time reporting
• To attend and participate in local and national meetings and/or conferences, as required, to keep abreast of plans, activities, and developments and to exchange knowledge and experience within the Patient Solutions team
• To maintain all company equipment and materials in accordance with company instructions
• To comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required
• To perform other duties as requested

Requirements

• Current US healthcare professional license: RN
• Associates Degree/Bachelor's/BSN
• Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
• Demonstrate effective and professional communication
• Excellent interpersonal skills with a pleasant telephone manner and articulate phone voice
• Demonstrated competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks

Qualifications

• Must have a current US healthcare professional license: RN
• Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
• Must demonstrate effective and professional communication
• Must have excellent interpersonal skills with a pleasant telephone manner and articulate phone voice
• Must demonstrate competency with Call Center Telephone Technology
• Must have demonstrable organizational skills
• Must be a self-starter with high personal motivation
• Must be able to manage multiple tasks

Skills

• Effective communication
• Interpersonal skills
• Pleasant telephone manner
• Articulate phone voice
• Competency with Call Center Telephone Technology
• Organizational skills
• Self-starter with high personal motivation
• Ability to manage multiple tasks

Benefits

• Comprehensive benefits including medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards
• Continuous growth opportunities through learning, leadership development, and career advancement support

Pay

The base pay range for this position is $25.90/hr – $48.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Schedule

Hours of operation could extend into evenings and weekends.