Bilingual Virtual Clinical Educator

About the role

The Hybrid Virtual Clinical Educator (VCE) provides remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. This position requires fluency in both English and Spanish, including the ability to effectively communicate clinical and educational information verbally and in writing in both languages.

Responsibilities

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program
• Support the design and development of TA educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming
• Identify, support, and communicate unique educational opportunities for related products and share intelligence with leadership
• Conduct in-person education, if business permits
• Contribute clinical insights in support of the development of both short and long-term enhancements to program offerings
• Conduct outbound medication adherence support to patients and caregivers
• Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leveraging live video conferencing software on the web/client specific websites as applicable
• Only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
• Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers

Requirements

• Current Registered Nurse US healthcare professional license required
• Fluency in English and Spanish (written and verbal) required. Ability to communicate complex clinical and healthcare information effectively in both languages
• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred)
• Experience working in a remote setting handling patient interactions
• Valid Driver’s License and acceptable driving record
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrateable organizational skills
• Evidence of continual professional development and a desire to update professional knowledge base regularly

Qualifications

• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred)
• Experience working in a remote setting handling patient interactions
• Valid Driver’s License and acceptable driving record
• Fluency in English and Spanish (written and verbal) required. Ability to communicate complex clinical and healthcare information effectively in both languages
• Competency with Call Center Telephone Technology
• Demonstrateable organizational skills
• Evidence of continual professional development and a desire to update professional knowledge base regularly

Skills

• Expert knowledge of TA disease states, treatment guidelines, product, supportive care, adverse event management, and the competitive landscape
• Effective communication skills in both English and Spanish
• Ability to develop and maintain strong relationships with key customers
• Proficiency with call center telephone technology
• Organizational skills and ability to manage multiple tasks

Benefits

Base pay range for this position is $81K – $150K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Pay

The base pay range for this position is $81K – $150K per year.

Schedule

The schedule for this position is hybrid virtual.