Bilingual Virtual Clinical Educator

About the role

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. To deliver telephonic educational support to identified patients within in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What will you be doing?

• To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
• To provide therapy education and support
• To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required
• Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs
• To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
• To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe
• Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences, as required and if possible
• Adhere to all company and client policies, procedures and training requirements
• Perform other reasonable duties as requested
• Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services
• Return and maintain all company equipment and materials according to company instructions

Requirements

• Current U.S. Healthcare professional license (RN, RT)
• Fluent in Spanish/English
• Associate degree/Bachelor's/BSN or equivalent work-related experience
• Preferred minimum of 2 years of experience working in respiratory disease state or related field
• A highly motivated self-starter with a desire to update professional knowledge base regularly
• Competency with Call Center Telephone Technology Preferred
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Demonstrable organizational skills and the ability to manage multiple tasks
• Ability to multitask while maintaining high attention to detail and accuracy
• Process excellence and ability to problem solve and be proactive
• Strong working knowledge of Microsoft Office, client-specific applications, and database systems
• Ability to join frequent meetings and calls without disruption or disconnecting

Pay

The base pay range for this position is $25.20/hr – $46.80/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Benefits

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/