Virtual Client Information Officer (vCIO)

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.
• Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
• Ensure client environments are secure, scalable, and optimized for performance and growth.
• Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
• Build and maintain strong client relationships, serving as the primary point of contact and escalation.
• Mentor internal team members and foster collaboration across departments.
• Identify gaps and partner with technical teams to scope and prioritize initiatives.
• Ensure alignment with industry best practices and regulatory requirements.

Requirements

• 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
• Promised success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.
• Strong business acumen with the ability to align technology with business strategy.
• Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
• Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
• Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.
• Highly organized, detail-oriented, and self-motivated with minimal supervision.
• Must be able to pass a background check and hold a valid U.S. driver's license.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Paid Holidays
• PTO
• 401K
• Bonuses

Charles IT Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.