Virtual Client Information Officer (vCIO)

About the role

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

We are seeking an experienced Virtual Client Information Officer (vCIO) to provide strategic technology leadership and technical oversight for our managed services clients. This role is responsible for evaluating and optimizing client IT environments, developing long-term technology strategies, and ensuring infrastructure, security, and operational initiatives align with organizational objectives. The ideal candidate brings a strong technical foundation, experience managing complex IT environments, and the ability to translate technical requirements into actionable business strategies. This individual will serve as a trusted technical advisor, partnering with executive stakeholders and internal engineering teams to drive infrastructure improvements, risk mitigation, and technology modernization.

Responsibilities

• Develop and execute strategic IT roadmaps that align infrastructure investments, technology initiatives, and business objectives
• Evaluate client IT environments, including network architecture, server infrastructure, cloud platforms, endpoint management, and cybersecurity controls, to identify performance gaps and opportunities for optimization
• Provide technical leadership and guidance on infrastructure modernization, system migrations, cloud adoption, and technology lifecycle management
• Lead executive-level technology reviews, presenting infrastructure assessments, risk analysis, budget recommendations, and strategic initiatives to client stakeholders
• Oversee IT budgeting, technology forecasting, resource allocation, and capital expenditure planning
• Assess and strengthen client security postures through alignment with industry frameworks, regulatory requirements, and established IT governance practices
• Partner with technical teams to scope, prioritize, and oversee infrastructure projects, ensuring solutions meet client requirements and operational standards
• Identify technology risks, infrastructure deficiencies, and opportunities to improve system reliability, scalability, security, and performance
• Establish and maintain technical standards, documentation practices, and IT best practices across assigned client environments
• Mentor internal technical personnel and collaborate across departments to support consistent service delivery and technical excellence
• Perform other duties as assigned

Requirements

• Minimum of 5 years of experience in IT consulting, technical account management, infrastructure engineering, or IT leadership, preferably within a Managed Service Provider (MSP) environment
• Demonstrated experience developing IT strategies, managing infrastructure budgets, conducting technology assessments, and advising C-suite stakeholders
• Strong understanding of IT infrastructure, including network architecture, server environments, virtualization, cloud technologies, endpoint management, and cybersecurity practices
• Ability to translate complex technical requirements into scalable IT solutions that support business objectives and operational efficiency
• Experience with IT service management platforms and technologies such as ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft