Virtual Client Information Officer (vCIO)

About the role

We are seeking an experienced Virtual Client Information Officer (vCIO) to provide strategic technology leadership and technical oversight for our managed services clients. This role is responsible for evaluating and optimizing client IT environments, developing long-term technology strategies, and ensuring infrastructure, security, and operational initiatives align with organizational objectives. The ideal candidate brings a strong technical foundation, experience managing complex IT environments, and the ability to translate technical requirements into actionable business strategies. This individual will serve as a trusted technical advisor, partnering with executive stakeholders and internal engineering teams to drive infrastructure improvements, risk mitigation, and technology modernization.

Responsibilities

• Develop and execute strategic IT roadmaps that align infrastructure investments, technology initiatives, and business objectives
• Evaluate client IT environments, including network architecture, server infrastructure, cloud platforms, endpoint management, and cybersecurity controls, to identify performance gaps and opportunities for optimization
• Provide technical leadership and guidance on infrastructure modernization, system migrations, cloud adoption, and technology lifecycle management
• Lead executive-level technology reviews, presenting infrastructure assessments, risk analysis, budget recommendations, and strategic initiatives to client stakeholders
• Oversee IT budgeting, technology forecasting, resource allocation, and capital expenditure planning
• Assess and strengthen client security postures through alignment with industry frameworks, regulatory requirements, and established IT governance practices
• Partner with technical teams to scope, prioritize, and oversee infrastructure projects, ensuring solutions meet client requirements and operational standards
• Identify technology risks, infrastructure deficiencies, and opportunities to improve system reliability, scalability, security, and performance
• Establish and maintain technical standards, documentation practices, and IT best practices across assigned client environments
• Mentor internal technical personnel and collaborate across departments to support consistent service delivery and technical excellence
• Perform other duties as assigned

Requirements

• Minimum of 5 years of experience in IT consulting, technical account management, infrastructure engineering, or IT leadership, preferably within a Managed Service Provider (MSP) environment
• Demonstrated experience developing IT strategies, managing infrastructure budgets, conducting technology assessments, and advising C-suite stakeholders
• Strong understanding of IT infrastructure, including network architecture, server environments, virtualization, cloud technologies, endpoint management, and cybersecurity practices
• Ability to translate complex technical requirements into scalable IT solutions that support business objectives and operational efficiency
• Experience with IT service management platforms and technologies such as ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and macOS environments
• Industry-recognized certifications such as MCSA, VCP, CCNA, or equivalent technical credentials are preferred
• Demonstrated ability to manage multiple client initiatives, prioritize technical requirements, and coordinate cross-functional resources in a fast-paced environment
• Strong analytical, organizational, and problem-solving skills with the ability to work independently and manage competing priorities
• Ability to support occasional evening client meetings, dinners, and industry events
• Must successfully pass a background check and possess a valid U.S. driver's license

Schedule

Anticipated work schedule is approximately 47 hours per week. Ability to support occasional evening client meetings, dinners, and industry events.

Benefits

• Financial Benefits: 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
• Time Away from Work: Paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
• Hybrid Work Schedule: Eligible for a hybrid work schedule after the successful completion of a 60-day onboarding period.
• Health and Wellness: Comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
• Growth & Development: Structured career progression plans and certification incentives that reward employees with direct dollar-amount pay increases for earning approved industry certifications.
• Additional Perks: Employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more.
• Commitment to Inclusion: Equal employment opportunities provided to all team members and applicants without regard to any protected characteristics; diverse perspectives are valued to strengthen the team and enhance innovation.