Virtual Call Center Agent - Utah (Day)
Dynata · Utah, United States · 1 wk ago
Customer Service$13/hrPart-time
Job Summary
We are seeking talented call center survey agents to perform outbound surveys from home. These surveys cover various topics such as politics and customer satisfaction. Your collected and recorded opinions are used by clients to inform their business decisions.
Responsibilities
- Accurately record respondent answers during surveys
- Work flexible shifts between 7:00 AM – 5:00 PM MST Monday – Friday
- Minimum 4 consecutive hours per shift and 20 hours per week
Requirements
- Live and work in one of the following U.S. states: UT, NV, ID, or TN
- Must be 18 years or older
- Ability to read and speak clearly
- Positive attitude and willingness to learn
- Ability to handle difficult calls professionally
- Typing speed of 30 wpm while maintaining accuracy is preferred
- Ability to sit and type for majority of shift
- Ability to provide own equipment (laptop, headset, webcam)
- Quiet, noise-free home office space
Qualifications
- Ability to listen and comprehend respondent answers
- Knowledgeable in using the computer and can navigate
Skills
- Proficiency in French (optional but preferred)
Benefits
- Base wage of $13/hr
- Remote work from home
Pay
$13/hr
Schedule
Shifts between 7:00 AM – 5:00 PM MST Monday – Friday
Equipment Requirements
- Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
- 8 GB of RAM
- 64 bit Operating system
- 1.8GHz CPU or faster with at least 2 cores
- Most recently updated version of Chrome browser
- Personal email address capable of receiving files
- 10 Mbps download internet access speed, 5 mbps upload speed or higher
- Direct plug-in wired access to the data connection (should be postpaid)
- Direct plug-in access for power for computer or laptop
- USB or other WIRED headset with mic.
Unqualified
- Corded jack type headsets
- Gaming headsets (USB or not)
- Wireless/Bluetooth, True wireless, Mono or Stereo type of headsets
- Smart phones capable of downloading apps and receiving incoming messages via data or WiFi connection