Virtual Call Center Agent

This is a temporary, part-time position as a part-time telephone interviewer with Dynata’s Virtual Call Center team. Ideal for candidates seeking temporary or supplemental employment.

About the role

• Earn extra cash remotely by performing outbound surveys from home.
• Collect and record respondents' opinions for clients to make informed business decisions.
• No sales or collections involved.

Responsibilities

• Work flexible shifts within our operating hours (5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday).
• Must be available to work 1 weekend shift (Saturday or Sunday) each week.
• Minimum 4 consecutive hours per shift.
• Minimum 20 hours per week.

Requirements

• Live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY.
• Must be 18 years or older (16+ in SC, GA, and TX).
• Ability to read and speak clearly.
• Ability to handle difficult calls in a professional manner.
• Ability to listen and comprehend respondent answers and accurately type them into the Company’s survey software platform.
• Typing speed of 30 wpm while maintaining accuracy is preferred.
• Ability to sit and type for majority of shift.
• Provide own equipment (laptop, headset, webcam etc.).
• Have a dedicated, quiet working space that is free of distractions.
• Knowledgeable in using the computer and can navigate.

Qualifications

• Ability to handle difficult calls in a professional manner.
• Ability to listen and comprehend respondent answers and accurately type them into the Company’s survey software platform.
• Typing speed of 30 wpm while maintaining accuracy is preferred.
• Ability to sit and type for majority of shift.
• Provide own equipment (laptop, headset, webcam etc.).
• Have a dedicated, quiet working space that is free of distractions.
• Knowledgeable in using the computer and can navigate.

Skills

• Positive attitude and willingness to learn.

Benefits

• Base wage of $13/hr.
• Flexible shifts within our operating hours.
• Training provided to the right candidate.

Pay

• Base wage of $13/hr.

Schedule

• Flexible shifts within our operating hours (5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday).
• Must be available to work 1 weekend shift (Saturday or Sunday) each week.
• Minimum 4 consecutive hours per shift.
• Minimum 20 hours per week.