Remote Call Center Agent

About the role

More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork, phone holds, and switching between apps that don't talk to each other. Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs) and since launching in 2019, we've grown to over 5M customers. Every one of those customers holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up: cars get added, drivers move out, lienholders change.

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Requirements

• You can multitask and manage multiple competing priorities
• You are passionate about helping others
• You have 2+ years of experience working in a call center environment

Qualifications

• High school diploma or equivalent
• Experience in a customer service or call center environment
• Excellent communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Strong organizational skills

Benefits

• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Pay

Hourly wage: $19.00 - 21.00

Schedule

Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.