Remote Call Center Agent
About the role
More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork, phone holds, and switching between apps that don't talk to each other. Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs) and since launching in 2019, we've grown to over 5M customers. Every one of those customers holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up: cars get added, drivers move out, lienholders change.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
- You have 2+ years of experience working in a call center environment
Qualifications
- High school diploma or equivalent
- Experience in a customer service or call center environment preferred
Skills
- Excellent communication and problem-solving skills
- Ability to handle multiple tasks simultaneously
- Knowledge of insurance policies and terminology
Benefits
- Hourly wage: $19.00 - 21.00
- Paid P&C license within 60 days of starting
- Medical, dental, vision insurance
- 401K match
- Remote work option
- Ongoing training and mentorship from our leadership team
- Outstanding portfolio of insurance carriers and products
Pay
Compensation starts at $19.00 - 21.00 per hour, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
Schedule
Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.