Remote Call Center Agent
About the role
More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork, phone holds, and switching between apps that don't talk to each other. Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs) and since launching in 2019, we've grown to over 5M customers. Every one of those customers holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up: cars get added, drivers move out, lienholders change.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements
You can multitask and manage multiple competing priorities
You are passionate about helping others
You have 2+ years of experience working in a call center environment
Qualifications
Not specified
Skills
Not specified
Benefits
We will pay for your P&C license (expected within 60 days after starting)
Medical, dental, vision insurance, 401K match
Ability to work remotely (we provide work equipment)
Ongoing training and mentorship from our leadership team
An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Pay
Hourly wage: $19.00 - 21.00
Schedule
Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek