Virtual Banker – Mid-Shift

About the role

MCI is seeking a detail-oriented and customer-focused Virtual Banker to support clients through digital banking channels. This role involves managing customer inquiries, processing transactions, and providing guidance on financial products via phone, chat, and email.

Responsibilities

• Respond to customer inquiries through phone, chat, and email.
• Aid clients with account access, digital banking tools, and online transactions.
• Support bill payments, fund transfers, and account updates.
• Identify customer needs and recommend suitable banking products.
• Ensure compliance with security protocols and regulatory standards.
• Escalate complex issues to appropriate departments when necessary.

Qualifications

• High School Diploma/GED
• 1–2 years of experience in banking or customer service
• Strong communication and computer literacy skills
• Familiarity with digital banking platforms and tools
• Ability to multitask in a fast-paced environment

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

• This job operates in a professional office environment.
• The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.