Virtual Banker – Mid-Shift

About the role

MCI is seeking a detail-oriented and customer-focused Virtual Banker to support clients through digital banking channels. This role involves managing customer inquiries, processing transactions, and providing guidance on financial products via phone, chat, and email.

Responsibilities

• Respond to customer inquiries through phone, chat, and email.
• Aid clients with account access, digital banking tools, and online transactions.
• Support bill payments, fund transfers, and account updates.
• Identify customer needs and recommend suitable banking products.
• Ensure compliance with security protocols and regulatory standards.
• Escalate complex issues to appropriate departments when necessary.

Qualifications

• High School Diploma/GED
• 1-2 years of experience in banking or customer service
• Strong communication and computer literacy skills
• Familiarity with digital banking platforms and tools
• Ability to multitask in a fast-paced environment