Virtual Banker - 4X10 Shift

About the role

MCI is seeking a dedicated and detail-oriented Virtual Banker to join our growing team. This position offers the flexibility of remote work while maintaining a consistent schedule that ensures reliable, high-quality service and meaningful customer interactions.

Responsibilities

• Manage a high volume of digital customer interactions.
• Provide guidance on banking products, policies, and digital tools.
• Execute transactions, verify account details, and troubleshoot access issues.
• Maintain accurate records of all client communications.
• Ensure compliance with data privacy and regulatory standards.

Requirements

• High School Diploma/GED
• 2+ years of experience in virtual or retail banking
• Excellent time management and multitasking skills
• Proficiency in banking systems and CRM platforms
• Ability to multitask in a fast-paced environment

Qualifications

• High School Diploma/GED
• 2+ years of experience in virtual or retail banking
• Excellent time management and multitasking skills
• Proficiency in banking systems and CRM platforms
• Ability to multitask in a fast-paced environment

Skills

• Strong communication and interpersonal skills
• Attention to detail
• Knowledge of banking systems and CRM platforms
• Ability to manage multiple tasks simultaneously

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off
• Incentives and rewards
• Retirement savings programs
• Disability insurance
• Life insurance
• Affordable drug screening

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This position offers the flexibility of remote work while maintaining a consistent schedule that ensures reliable, high-quality service and meaningful customer interactions.