Virtual Banker - Evenings

About the role

The Evening Virtual Banker provides professional digital banking support to customers outside of standard business hours. This role focuses on resolving service issues, managing account inquiries, and delivering prompt, accurate assistance.

Responsibilities

• Deliver exceptional service via online and phone channels.
• Process deposits, transfers, and account updates accurately.
• Handle after-hours inquiries and resolve service issues.
• Educate customers on mobile and online banking features.
• Maintain compliance with all security protocols and policies.

Requirements

• A High School Diploma/GED.
• Previous experience in banking or virtual customer service preferred.
• Strong interpersonal and written communication skills.
• Ability to work independently during non-traditional hours.

Qualifications

• All positive, and driven applicants are encouraged to apply.
• The Ideal candidates for this position are highly motivated and dedicated.

Skills

• Exceptional customer service skills.
• Proficiency in digital banking platforms.
• Strong problem-solving abilities.
• Excellent communication skills.

Benefits

At MCI, we offer a variety of benefits and incentives to support and reward our team members. These include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth Opportunities

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This role operates during evening hours, outside of standard business hours.