Virtual Banker - Evenings

About the role

MCI is a fast-growing tech-enabled business services company with a strong presence in call centers and operations across multiple countries. We provide CX, BPO, and XaaS solutions in various industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers use advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster a career-focused environment with continuous learning and development opportunities.

Responsibilities

• Deliver exceptional service via online and phone channels.
• Process deposits, transfers, and account updates accurately.
• Handle after-hours inquiries and resolve service issues.
• Educate customers on mobile and online banking features.
• Maintain compliance with all security protocols and policies.

Qualifications

• High School Diploma/GED
• Previous experience in banking or virtual customer service preferred
• Strong interpersonal and written communication skills
• Ability to work independently during non-traditional hours

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation Details

We believe in recognizing and rewarding effort, and our compensation and benefits packages are designed to support and reward our team members. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

• This job operates in a professional office environment.
• The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.