Virtual Auto Insurance Claims Assistant

Responsibilities

• Insurance Claims Management
• Open auto insurance claims with liability and first-party carriers
• Verify insurance coverage and policy information
• Obtain liability decisions and claim status updates
• Follow up with adjusters regarding pending claims
• Document all claim activity in the case management system
• Property Damage Coordination
• Assist clients with property damage claims
• Cook up vehicle inspections, estimates, repairs, and total loss claims
• Communicate with insurance companies regarding rental vehicles and settlements
• Follow up until property damage claims are resolved
• Administrative Support
• Request and gather insurance declarations, photographs, and other claim documents
• Upload and organize documents within the case management system
• Maintain accurate notes and records
• Monitor task lists and follow-up deadlines
• Aid with general file maintenance

Qualifications

• Strong customer service and phone etiquette
• Experience working with insurance companies or claims (preferred)
• Experience in a personal injury law firm (preferred but not required)
• Ability to multitask and manage a high-volume workload
• Strong organizational and time management skills
• Proficiency with Microsoft Office and web-based software
• Comfortable learning case management software