Virtual Auto Appraiser

About the role

Snapsheet is the industry leader in virtual property damage claims. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements.

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
• Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
• Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• Experience: 3–6 years of auto physical damage claims handling experience preferred. A minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows is required.
• Proven Volume (Required): Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments. Carrier/IA (Field): History of successfully managing 6-10 field estimates per day. Shop: Proven history of personal ownership over $100k+ in monthly individual sales.
• Technical Proficiency: Extensive working experience in CCC One is required.
• Market Experience: Preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa).

This Role is a Great Fit If

• You're an individual contributor who thrives doing the work — you're not looking for a management entry point, but you do want a clear path to grow. Advancement here is real and based on your performance and development.
• You have a focused background in auto material/property damage — this is a specialized role and that expertise is what sets you up for success here.
• You're energized by high-volume production and have a proven track record to match — this desk runs at 10–16 claims per day.
• You want to actively engage in the negotiation process — researching and supporting technical positions through informed decision making rather than relying on automated adjustment tools like CCC Open Shop Assignment.
• You're comfortable and confident in technology-heavy workflows and the self-direction that remote work requires — this role runs across multiple platforms daily (our proprietary tools, CCC One, Google Suite, and more), and thriving here means being equally fluent in both.

We’re Built to Grow With You – And That Starts With How We Support You

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Time-Off: Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• Remote Community: Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities. Snapsters also benefit from a casual dress code.
• Performance-Driven Advancement: We don't believe in waiting for an annual review. We offer a rapid advancement path with quarterly opportunities for promotion based strictly on your production and technical mastery.
• Fair Compensation & Bonuses: We believe in compensating fairly for your effort. In addition to a competitive base, we offer a structured bonus program for claims negotiators who exceed our daily production requirements.
• Mentorship: 1-on-1 management and goal-setting sessions to sharpen your technical and professional edge.

Additional Information

• Technical Evaluation: Candidates may be required to complete a CCC technical proficiency assessment.
• Licensing Requirements: Prior to your start date, you must currently hold a valid state insurance appraisal license or complete an online licensing class (paid for by Snapsheet). Non-licensed candidates are required to successfully complete all coursework and the final exam prior to their offer letter start date.
• Location Restrictions: This role is remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, MA, OR, IL, HI, UT, or AK.