Field Auto Claim Appraiser

About the role

IMT Insurance is seeking an Auto Claim Appraiser to analyze and determine coverage and damages concerning auto losses and attempt to effect settlement with insureds and claimants in Southeast Iowa.

Responsibilities

• Deliver quality customer service throughout the life cycle of the claim with effective communication to all applicable parties.
• Communicate with insureds and claimants to gather important information to support claim decisions.
• Complete thorough and adequate vehicle scope utilizing technical expertise and company resources.
• Prepare quality itemized appraisals and/or total loss evaluations using claims best practices and vehicle software systems to repair damaged vehicles (including ATV, Motorcycles, Campers/Trailers, and Watercraft) to their pre-damaged condition.
• Negotiate with collision centers, Independent Adjusters, claimants and policyholders regarding auto physical damage repairs and/or total loss evaluation and settlements.
• Negotiate, settle, authorize, and/or issue payments for auto physical damage based on coverage, verifiable damage, and appraisal.
• Partners with the assigned Claim Professional throughout the life of the claim to assist with the investigation and documentation of the claim file.
• Partners with the assigned Claim Professional who will be completing the liability portion of the claim to ensure appropriate coverage and liability prior to negotiations and settlement.
• Communicate with Casualty Adjusters to determine liability and settlement of 3rd party claims.
• Has knowledge of commonly-used concepts, practices, and procedures within the claims field.
• Exercises some independent judgment and management of claim file.
• Mentor and assist other team members.

Requirements

• Ability to read, problem solve and pay close attention to details.
• Ability to listen and communicate to the customer, both orally and in writing in a professional manner.
• Knowledge and experience with automobile parts and repair techniques, terminology, and vehicle construction is preferred.
• Ability to operate standard office computer system.
• Maintain technical expertise and knowledge of current trends and techniques in the market.
• Maintain valid driver's license due to required fieldwork.
• Develop and maintain strong negotiation skills.
• Be a self-starter with the ability to organize and complete essential job functions on a daily basis.
• Substantial travel with extended driving.
• Possess the ability to work well with others.

Qualifications

• College education preferred or equivalent and 0-3 years of auto claims, auto body appraisal or insurance experience or related claims knowledge.
• Appraisers with advanced experience will be considered at the Sr. Level.

Skills

• Technical expertise in claims processing.
• Strong negotiation and communication skills.
• Ability to work independently and manage claim files.
• Knowledge of vehicle construction and repair techniques.

Benefits & Perks

• Medical, dental, and vision insurance.
• Life & AD&D insurance.
• 401K retirement savings accounts.
• Spending accounts.
• Long and short-term disability.
• Profit share.
• Paid vacation & sick time.
• Employee assistant program.
• Additional voluntary benefits.

Pay

The salary range for this position is $55,000.00 - $87,000. Starting salary and level of position will depend on level of experience.

Schedule

This position includes a flexible work arrangement.

What Defines Us

Our vision is to provide peace of mind in the moments that matter. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger.