Auto Physical Damage Appraiser - Field

Job Summary

This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. Works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

• Utilize physical inspections to complete accurate and thorough estimates for vehicle repair that are compliant with company guidelines, industry standards and applicable laws and regulations.
• Evaluation will include determining accident related damages and vehicle repairability.
• As part of the estimating process, communicate and interact with a variety of individuals including insureds, claimants, repair facilities, internal claims staff and others. Explain the claim process, repair process, coverage or policy language as applicable. This could be through verbal conversations or in writing, all while in compliance with regulatory and stautory requirements.
• Provide clear and concise documentation to support estimated damage via photos and detailed descriptions in claim files on company systems.
• Negotiate within settlement authority to resolve claims. Including dispute resolution regarding repair costs and/or coverage.
• Coordinate with internal departments.
• Respond quickly to customer needs and inquiries.
• Must be able to assist with Catastrophe duties as required.

Qualifications

• Associates Equivalent combination of education and experience
• Vocational Equivalent combination of education and experience
• Bachelors Equivalent combination of education and experience
• 4-6 years Claims experience
• 4-6 years Estimating experience
• Advanced understanding of automotive repair processes, vehicle systems and damage assessment. Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms.
• Knowledge of Microsoft Office suite, general computer software and advanced line of business technical software skills required. (CCC Estimating Platform)
• Excellent organization and planning recognition skills required
• Excellent oral and written communication skills required
• Interpersonal skills required
• Customer service experience required
• Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost.
• Commitment to continuous education
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence Industry certifications such as I-CAR Platinum or ASE Preferred

Pay

The starting pay range for this position is: $35.94 - $47.87

Schedule

For full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

• Remarkable benefits: Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)