Sr Auto Appraiser

Position Summary

This will be for the Central Los Angeles area. Position Summary: If you are passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

Responsibilities

• Ensures equitable settlement of damages and maintains good customer service and shop relations.
• Inspects and evaluates the degree of physical damage to vehicles for first and third-party claims; completes detailed summary of damage and estimates cost of repair based on knowledge of equipment, parts, and present values.
• Presents estimates and reaches agreed upon price with repair facility and confirms assessment of damages and costs; negotiates settlements with related parties, as necessary.
• Researches total cash value of vehicle and parts by gathering and analyzing current market information to support total losses settlements.
• Takes photographs of vehicles and physical damage to aid in the determination of liability and to substantiate findings; submits compliant reports and documentation.
• Performs re-inspections and authorizes supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintains communication with clients throughout repair process; reports initial evaluation and summary of damage, explains relevant procedures, responds to customer inquiries; provides complete, courteous, and timely customer service.
• Stays updated on current vehicle values, industry and market trends, and Company policy and procedures.

Qualifications

• Minimum: High School Diploma or GED.
• Minimum: 2 years auto appraising experience.
• Preferred: Advanced technical automotive repair training/certification.
• Preferred: Body or mechanical repair facility management experience.

Skills & Abilities

• Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval.
• Comprehensive knowledge of Company procedures and insurance contracts.
• Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims.
• A general knowledge of automotive repair including mechanical, sheet metal, paint and frame repair is beneficial.
• Technical skills to read and understand frame and alignment specifications.
• Strong analytical ability to make complex, accurate assessments of damage and repairability.
• Possessing a knowledge of current estimating software such as Mitchell or CCC is recommended.
• Able to communicate effectively and professionally to insured’s, claimants, attorneys, etc. in explaining the estimation and repair process while negotiating fair settlements with repair facilities.
• Acting with initiative and passion, balancing decisiveness, and attention to detail, to drive results while working independently and under minimum supervision.
• Requires organizational and time management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%).

About The Company

Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Perks And Benefits

• Competitive compensation
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Pay Range

USD $56,701.00 - USD $102,219.00 /Yr.