Virtual Assistant

About the role

A Virtual Assistant at Pearls & Stars Exclusive Travel LLC will work directly on workflow control in support of personalized cruises, groups, weddings, honeymoons, multigenerational trips, lodging, transportation, and activities. The role focuses on virtual assistance within multigenerational travel support, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.

Strong performance is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Maintain the Virtual Assistant workflow by helping the team route work to the correct next step.
• Track unresolved exceptions through closure to ensure timely resolution.
• Document process issues that repeatedly slow execution to improve efficiency.
• Coordinate recurring work by organizing tasks by owner and status.
• Review incoming requests for completeness to ensure smooth workflow control.

Skills

• Workflow Analysis and Cruise/Group Operations for virtual assistance in multigenerational travel support.
• Status Tracking to manage exceptions, owners, and deadlines without oversight gaps.
• Clear documentation of decisions so teammates can follow reasoning.
• Exception Management, including escalation when needed instead of assumption.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, entry-level, 100% remote within the United States.