Virtual Assistant

About the Role

Travoom is seeking a Virtual Assistant for hands-on work centered on workflow control and the day-to-day demands of a travel-technology marketplace, including ticketing, content, platform, vendor, customer-support, operations, and data workflows. The role focuses on virtual assistance within travel marketplace operations, with decisions grounded in current records rather than memory or guesswork.

Responsibilities

• Review incoming requests for completeness as part of the Virtual Assistant workflow.
• Maintain the workflow by routing work to the correct next step.
• Track unresolved exceptions through closure.
• Document process issues that repeatedly slow execution.
• Coordinate recurring work by organizing it by owner and status.

Requirements

• Confidently use ticketing and project support platforms in virtual assistance within travel marketplace operations.
• Apply virtual assistant documentation without losing track of exceptions, owners, or deadlines.
• Document process decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around scheduling, especially when escalation is required instead of assumption.

Expected Contribution

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured through effective virtual assistance within travel marketplace operations.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, entry-level, 100% remote within the United States.